Avoyager terms and conditions of hire

1.ARRIVAL. Your car will arrive at the appointed time unless we are unable to do so due to circumstances beyond our control.

2.AUTHORITY. The chauffeur is authorised by us  to stop the car and ask any passengers to leave the vehicle if in his opinion they act contrary to our conditions of hire in any way. The passengers must not distract ,interfere with or encourage or harass the driver into breaking the law or  any of these conditions.

3. DAMAGE. Any malicious damage or deliberate breakages or carelessness resulting in damage to the vehicle will be charged directly to the person who placed the booking.

4. SOILING .Any passenger causing excessive soiling inside the vehicle will be charged for valeting of the vehicle. Excessive soiling is when the car is unusable for the next client and cannot be easily rectified by the chauffeur with equipment provided in the vehicle.  

5. LICENSING/INSURANCE. Avoyager is a licensed operator and has full private hire insurance. We will not carry more passengers than our insurance or licensing allows. 

6. SMOKING. Avoyager have a NON-smoking policy to protect the chauffeurs health and our liabilities in line with health and safety legislation. Smoking in the cars is not permitted. The driver will stop for a break if requested. Please inform us in advance if this is required to allow extra time for the journey. 

7. FOOD/DRINK. Food and drink can be consumed in the car only with the chauffeurs permission subject to condition 4 above.

8.SUSTITUTION.We reserve the right to substitute any car in the event of a breakdown prior to any booking. We will endeavor to supply a vehicle of equal quality, if this is not possible we will make an adjustment to the price accordingly. If the car should breakdown during your journey the chauffeur will contact us to arrange a car/cars to get you to your destination as soon as practical.

9.BOOKING CONFIRMATION. Your booking is not secured until you receive confirmation. This will by letter, fax or E mail. Please check your booking confirmation carefully and inform us of any errors. We will endeavor to check all flight details, connection times etc. supplied to us by the client but Avoyager cannot be responsible for any errors or cancellations or timetable changes which result in loss or delay to the client or passengers. 

10.DEPARTURE TIMES. We will recommend departure and journey times to be allowed for after making allowances for the day of travel and times. Avoyager cannot be responsible for clients insistence for any variation to the recommended times or delay to agreed departure time, which may result in missed flights, connections or meetings or any other loss. Any delay during a journey caused by the passenger is solely the their own responsibility. The driver must not be asked to speed or drive recklessly to make up time.

11.QUOTES. A Quote can be verbal, in writing or by E-mail and will be based on information supplied by the client. The quote will be considered as binding by Avoyager subject to these terms and will be valid for 1 Month. The quote will become  invalid if there is any material change to the intinary. Avoyager reserve the right to re-quote for any such circumstances. Any change to the itinerary as quoted for once the journey has commenced will be charged extra, as set out in our standard charges, when the journey is completed. We include 1 hour waiting for airport pickups but will charge for waiting and parking costs at the normal rates if longer. We try to check for flight delays before our driver leaves for the airport and adjust to suit to minimise waiting and cost to the hirer.

12.LIABILITY. Every effort will be made to get you to your destination on time, but we are not liable for any loss due to delays caused by traffic jams, road works, road closures, diversions, extreme weather conditions, collisions caused by other parties ,or  terrorist attacks on the journey. Avoyager may cancel all services and refund in the event of a declared national emergency, riot, war, fuel shortage, extreme weather, nuclear explosion or leakage and terrorist attack.  

13. ACCOUNTS. We  will carry out work on account for individuals or companies (the applicant) subject to status. We may require in the first instance payment in advance before allowing account facilities .As a condition of opening an account with us the applicant will agree to pay all invoices issued by us within 30 days from the date of invoice. Any discounts or special rates will be agreed beforehand by us in writing. The applicant for an account must provide any references required to check creditworthiness. 

14. TERMINATION. Avoyager reserves the right to refuse or terminate any booking if it is felt to be not genuine or places any driver or vehicle at risk of damage or abuse by the client or by persons (connected or not  connected with the client) in the vicinity  of any location during the hire. The vehicle will leave the vicinity of  any disturbance whether the client is present or not and only return when safe to do so. Avoyager will terminate the hire with immediately effect and ask the client to vacate the vehicle (when safe to do so) if at the chauffeurs discretion the client commits any act which threatens the safety of the vehicle or its occupants. There will be no refund of fare if part way through the hire or a later return journey is unused.  The passengers will be be refused entry if the chauffeur suspects drug, alcohol or solvent abuse prior to or during the hire period.

15. PAYMENT. We reserve the right to ask for full payment or a deposit when making a non account booking. These can be made by credit card (see condition 16) , debit card, postal order, cash or cheque (which must be cleared  by the time of travel). Where a booking deposit is accepted the balance will be paid in advance of traveling. For very short notice bookings from persons unknown only payment by cash to the driver beforehand will be accepted. Some or all of these conditions may be relaxed when we are satisfied with the credentials of the booker for subsequent bookings.

16. CREDIT CARDS. Credit card payment. We can only accept credit card payments  from the person or company (if on behalf of an employee/client of that company) that is traveling. We cannot accept credit card bookings from third parties. We must be supplied with card details to be verified in advance. A full address for the booking must be supplied and must either connected with that person (the residence or place of work of that person) . We will only accept phone bookings from a verifiable and fixed phone line. The person traveling will be required to produce the card for signature verification to the driver before commencement of journey.

17. CANCELLATION. Any advance booking is only secured once we have your received your deposit/payment. Short notice bookings will require full payment before travel. If once you receive your confirmation and decide not to proceed with your booking please contact us as soon as possible. We will only refund deposits up to 24 hours before the journey commencement. Wedding deposits are excluded and are non refundable. 

18. CAPACITIES. Whilst we can carry up to 4 persons (Mercedes saloon) and six people (people carriers), we cannot guarantee to carry all their luggage. Please notify us to make Prior arrangements to carry excess luggage at the time of booking. We can accommodate extra luggage at a reasonable charge.

19. SUBCONTRACTORS. Avoyager reserve the right to use subcontract chauffeurs when needed. Avoyager vet all subcontractors to ensure the same high standards we expect from ourselves.

20. ALTERATIONS. Avoyager review its charges and terms of business regularly to remain competitive and will without notice alter them accordingly. This will only affect new bookings made after the changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.

21. JURISDICTION. The Conditions set out above, and all other expressed Terms of Contract, shall be governed and are construed in accordance with the laws of Great Britain and Northern Ireland.

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